For customers requiring hands-on assistance in the ongoing operation of their cloud server we have a range of server management options available, from 24/7 monitoring through to full outsourcing.
Select the desired management level during checkout and a Mammoth Professional Services team member will make contact to discuss your hosting requirements in detail.
A VPC can be used to create multi-tiered applications, with network access through our Virtual Distributed Router or your own site-to-site VPN connection.
Mammoth can assist customers with Server Management in designing and implementing a suitable network architecture to meet your requirements.
We will monitor the network and host node to ensure they are available, and will respond to environment faults 24/7.
You will have 24/7 access to mPanel to restart, power-cycle, upgrade or downgrade your plan, access the server console for fault diagnosis, check performance history, and much more.
You may contact us via email about issues related to our control panel, billing, and our network/host environment. Support is provided from 9am-5pm AEST on business days, and on an as-available basis outside of these hours.
You may call us about service issues, our control panel, billing, and our network/host environment.Support is provided from 9am-5pm AEST on business days.
We will monitor and alarm selected services on your VPS. On failure, we will log into your server and attempt to restart the failed service. If the service is not restored following a restart, we will pass the fault to you for resolution.
You may elect to receive an SMS or email when a monitored service fails.
You may access a full history of your monitored services uptime (availability) and performance (latency).
We will confirm a suitable time with you to install operating system updates, and keep the operating system up-to-date around your schedule.
License and installation of WHM or Windows-equivalent included at no cost.
We will work with you to establish who needs access to what, and then configure the firewall appropriately.
We will monitor the performance of your VPS, and alert you to unusual usage patterns or advise you when we think a VPS upgrade is required for optimal performance.
We will discuss what application/s you need configured and installed, and will install anything that has a suitable installation guide.
We will migrate up to five websites from your existing provider to your new server.
We will install a suitable anti-virus and respond to alerts.
We will install a suitable Intrusion Detection System and respond to alerts.
If you are experiencing a problem with your VPS, operating system or application environment, we will work with you to identify the cause. Trouble-shooting is provided from 9am-5pm AEST on business days.
You will have access to our emergency 24/7 contact number to use if your service is down.
You will be assigned a dedicated systems administrator that you can work with each time you contact us during business hours, rather than being assigned an available administrator on each contact.
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